Frequently Asked Questions
Q. My hair is dyed, will this affect the result?
A. No, the test is completed on the DNA of the hair sample so hair colouring will have no effect on the result.
Q. I don't have any hair on my head, can you still complete a test?
A. The hair sample does not have to be from the head, we have had eye brow hair and even the occasional pubic hair!
Q How much hair do I have to provide?
A Only a small amount, 3-4 individual hairs. We do not require clumps of hair, although occasionally we have been sent very large amounts!
Q. Can you test against a different specific item not included in your test?
A. Yes we have completed specific tests for many clients to try and help them narrow down their intolerance. This has included specific food items, hair and feathers from pets and leaves from house plants.
We are currently offering this test free of charge, you just put a sample of the item you want testing in a separate bag and send it in with your hair sample. This is limited to five items per person, if you require more this can be completed at a small additional charge, please call us to discuss your requirements.
We have completed tests on various drugs and chemicals, please call to discuss this before sending them through.
Q. I have bought off the internet before, how can I be certain you will complete and send out the tests?
A. We are a verified company with Paypal, we use them as they guarantee you against internet fraud. We include our address on the paypal receipt, email address and phone number so you can contact us if you have any concerns.
Q. Why are we so cheap?
A. We keep our costs low and we email our reports saving on postage and stationary. This enables us to offer such a comprehensive and accurate test at the price offered.
Q. I want a test completing on my 6 month year old child, can you complete it?
A. Yes, unfortunately the major increase in juvenile asthma and eczema has meant almost daily we are completing tests on babies and young children.
Q. Do you take payment in any other form than Paypal?
A. Yes we can take payment by cheque or postal order, please fill out the enquiry form, email us or call us on 0844 736 1501 and we will send you the form and hair sample pack and provide details of how to make payment.
Q. Do you offer tests out of the UK?
A. Yes we have completed tests for clients in several European countries. We are unable to offer the free return postage on these tests but will post them to you for free and give further instructions when you order. During 2010 the website will also be available in French, German and Spanish and you will be able to order the test from local distributors but until then please use this website to place your order.
Q. Can you complete the test on animals?
A. According to vets, animals (especially dogs) can suffer greatly from intolerances. Following requests from several vets and pet owners, we have designed a test specifically for dogs and cats. You can order the test in the normal manner.
If you do not see the answer to your question above please call, email or fill out the enquiry form on the next page and we will try to assist.
