FAQs

Our frequently asked questions database.

If you do not see the answer to your question below, please email us or start a Live Chat and we will try to assist.

Hair Sample Testing

What is Bioresonance Hair testing?

Bioresonance therapy is a complimentary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use in over 26 different countries.

Is there anything additional to pay?

If you've purchased one of our hair testing kits, you will have to pay the cost of the postage back to the processing centre here in the UK. If you've purchased a blood intolerance test, you will receive a free post return envelope in the kit which is sent to you. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we are able to offer such a comprehensive and accurate test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

How much should postage cost? (hair samples)

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. For more information please visit our International Service page.

How do I order a test from you?

Tests can be ordered online through this website using our secure checkout, or via a number of third party sellers. For the most secure payments, we recommend buying directly with us as we are a verified company with PayPal. They guarantee you against internet fraud and offer a fully traceable payment solution. We include our address, email address and phone number on the PayPal receipt, so you can contact us if you have any concerns. If you have any questions please don’t hesitate to contact us via our LiveChat 24 hours a day Monday-Friday.

What if i'm not satisfied?

We pride ourselves on our 99.6% customers satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible in order to assist you in resolving any issues.

How do I take a hair sample?

The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible (without drawing blood). If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

How much hair do I have to provide?

Only a small amount – 5 individual strands of hair. We do not require large clumps of hair.

My hair is very short, can I still complete the tests?

The hair sample does not have to be from the head; we can test hair from any part of the body including leg, arm or chest.

My hair is dyed, will this affect the result?

No, the test is completed on the composition of the hair sample so hair colouring will have no effect on the result.

Will medication affect my test results in anyway?

Unfortunately as there is a large variety in medication it may affect your samples. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday.

Can you test for coeliac disease?

We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.

Can I find out if I have coeliac disease with one of your tests?

A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

What machinery will test my hair sample?

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

What accreditation does your equipment have?

Bruce Copen Laboratories follow a quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

How long have you been offering this service?

We have been a market leader in offering complimentary medical therapy since 2008 and have continued to invest in the latest equipment and training to ensure we provide our clients with the best possible service and value for money.

Where is the test recognised?

For a full list please see our International Service page, with more countries added every year. Our tests are available directly through our websites and as part of the regular complementary medical diagnosis for over 131 Doctors and practitioners Worldwide.

My results don't show any intolerances or allergies yet I have uncomfortable symptoms, how can these results be correct?

In the unlikely occurrence of zero results on your allergy and intolerance test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.

Blood Sample Testing

How long should I leave my blood sample to dry for?

To ensure your results are accurate, your blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. We do not recommend speeding the drying process through any other means.

Does it hurt to take a blood test?

We provide you with two lancets, which are designed to give you a very small prick to start the blood flow. It's exactly the same as a pin prick and if administered correctly, will not hurt.

What should I do if my blood clots too quickly?

We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood onto the card.

What happens if I don't fill all five spots?

Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets and a new card to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test.

Can I complete a blood or hair test on my child?

To offer accurate testing, we do not test children under the age of 5. This is due to a child's system changing when they are younger which can cause more adverse reactions whilst young.

Can you complete the test on animals?

Unfortunately, we cannot carry out our blood or hair tests on animals.

Can you take the blood test if you have a blood born disease like HIV or hepatitis?

Unfortunately we cannot accept blood samples that have any viruses.

Can the blood or hair test be carried out if you're pregnant?

You can do still complete a hair test, however for accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.

Will medication affect my test results in anyway?

Unfortunately as there is a large variety in medication it may affect your samples. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

Can you test for coeliac disease?

We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.

Can I find out if I have coeliac disease with one of your tests?

A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

Where are the samples tested?

Both the blood and hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility you will receive your results within 7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

My results don't show any intolerances or allergies yet I have uncomfortable symptoms, how can these results be correct?

In the unlikely occurrence of zero results on your allergy and intolerance test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.

DNA Testing

What do I get?

You receive the following in your myDNA DNA Test Kit:

One DNA swab
Your very own unique registration code
One reply paid envelope to send your sample back to us

What do you do once you receive your test kit?

Once you receive your test kit, you will need to open your kit and fill out the label. You will then need to go to www.mydna.life/register and enter your numeric barcode. Please then fill in your details.

How long does the test take to complete?

Taking the test is very easy to do. The test should only take you 10 minutes for you to swab and then register your sample.

Once your sample has been received at myDNA’s labs in Australia, it will take the lab and scientific team between 10 and 15 working days to process your results and then send a report back to you.

How accurate is the DNA testing kit and the reports?

A strict quality assurance process combined with myDNA’s state of the art laboratory facilities allows handlers of your DNA to control the reliability and validity of the tests. The reports and findings are developed in accordance to internationally recognised guidelines, whilst also factoring in a large number of published studies.

View our blood and bioresonance tests

We use Bioresonance equipment to perform our hair tests. Discover more about Bioresonance
testing including the process and research papers on our dedicate Bioresonance page.

Discover more about our Blood Tests. The Elite test uses a small blood spot kit which
is posted direct to your door. Find out more by clicking below.

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