Right to cancel

Right to cancel

Right to cancel

You have the right to cancel your order anytime within 7 days of placing your order.

The cancellation period will expire 7 days from which you acquire, or a third party other than the carrier and indicated by you acquires the testing kit(s).

To exercise your right to cancel, you must inform Test Your Intolerance (Unit 1a Bonington Complex, Trent Lane, Castle Donington, Derbyshire, DE74 2PY) by email at [email protected] or calling 01332 850085 of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you wish to reschedule your test, we will honour your original order for up to 12 months following the receipt of your payment. Changing the date of your test will not incur any additional charges within this time period.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from yourself, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied., if the loss is the results of unnecessary handling by you.

We may make a deduction from the reimbursement for loss in value of any goods supplied, or if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 30 days after the day we receive back from you any goods supplied, or (b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay, no later than 90 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 90 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have purchased a test through a third party, then you need to contact the company you originally ordered from.


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