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2019 Survey Review

At Test Your Intolerance we strive to deliver two things; an accurate, reliable testing product and exceptional customer service. We’re continually investing in our customer service team to support them in delivering the level of support we think our customers deserve.

Over the last year we’ve helped 40,000 people discover more about their body and causes of possible allergy and intolerance symptoms. Our products are designed to help you identify factors having an adverse impact on health and then offer you the tools you need to begin your journey to better health. We have over a decade of experience in the field and draw upon the knowledge and experience of our team of trained lab technicians.

As well as delivering accurate and easy-to-understand testing and results, we pride ourselves on delivering an exceptional level of customer service. We provide dedicated 24/7 customer support via LiveChat on our website with guidance from point of purchase, through the testing process to support with your results and beyond. We believe in both our product and our service so we offer a no quibble guarantee. If you’re not completely satisfied with your experience with Test Your Intolerance then we will give you a complete refund.

To ensure that we continue to deliver an exceptional level of customer service we regularly survey our customers to see if there is any way we can improve our service. Your feedback is very valuable as it helps us identify new products and services to enable us to help you better understand your body. Every year we publish the results of our surveys to show our commitment to improvement. Here are the most recent results.

tyi survey graphic 1 1 - 2019 Survey Results

95.8% of respondents lived with a symptom of an allergy or intolerance before our tests

9 out of ten people who came to us did so because they had been living with a symptom that they believed was potentially due to an allergy or intolerance. This can be anything ranging from bloating, nausea and nasal congestion through to severe fatigue and skin irritations.

tyi survey graphic 2 2 - 2019 Survey Results

46.5% felt their symptoms were stopping them from living a normal life.

Nearly half of the people who came to us were looking to address symptoms that were preventing them from being able to do the simple things that many people take for granted.

tyi survey graphic 3 1 - 2019 Survey Results

4 out of 5 received test results on time or before they expected

The vast majority of people were pleased to receive their results when expected or even sooner than they anticipated, giving them the tools they need to address their symptoms as soon as possible.

tyi survey graphic 4 2 - 2019 Survey Results

4 out of 5 would recommend to a friend

Over 80% of those surveyed said they would be recommending us to any friends they have that are living with similar or other symptoms.

survey quote - 2019 Survey Results
tyi livechat v2 - 2019 Survey Results

Our LiveChat service is available 24/7 and our trained staff are available to answer questions on results, processing and anything else you need to know.

tyi experience v2 - 2019 Survey Results

Our customer experience rating is 3.9/5 based on our 2019 survey results. We helped over 40,000 people to find their personal allergies and intolerances.

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Allergy & Intolerance Tests

allergy screen 400x400 - Home Rebuild
For 1 Person
Identify 35 of the most common IgE food allergies with a sample kit delivered to your door.
£59.00 (Inc. VAT)
View Allergy Screen
intolerance screen 400x400 - Home Rebuild
For 1 Person
Understand your food sensitivities and reach optimum health with 63 IgG4 intolerance items.
£99.00 (Inc. VAT)
View Intolerance Screen
choice70 1 400x400 - Home Rebuild
For 1 Person
ELISA blood 35 item IgE (allergy) & 35 item IgG4 (intolerance) testing kit completed at home.
£109.00 (Inc. VAT)
View Choice 70
prime110 400x400 - Home Rebuild
For 1 Person
The most comprehensive test, ELISA blood 35 item IgE (allergy) & 75 item IgG4 (intolerance).
£139.00 (Inc. VAT)
View Prime 110